Airsoft Guns, AEG's, Airsoft Pistols, Gas Guns, and more. - Warranty / Returns

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Warranty / Returns

If your package arrived damaged: Please inspect all contents of your package immediately after its arrival. Please contact one of our insurance claim specialists immediately. All of your packages are insured and packaged to the best of our ability. We cannot control what happens in shipping.

ALL SALES ARE FINAL. We do offer warranty on majority of our products unless otherwise specified. Please refer to details below for coverage.

RMA (Return Merchandise Authorization) number must be issued before shipping the item back to us. Please refer to the rest of this page for information. AN ITEM RETURNED WITHOUT RMA# WILL BE REFUSED OR DISCARDED.

We warranty all products to be free of manufacture defect for up to 14 days of purchase. Warranty covers free repair or exchange of a manufacture defective item at our discretion.

Warranty voids if the product is abused, altered, damaged, skirmished, not in original brand new condition and packaging, with orange tip removed, is a plant, over the warranty period, not valid for warranty and/or without original order receipt. Warranty does not cover cosmetic on clone guns. Improper assembly and damages caused by improper use will also void all warranties.

Buyer is responsible for returning the goods to theairsoftdepot.com for any warranty services approved with RMA #. If the product is a factory defective within warranty period, our return department will include reimbursements and cover your returning shipping fees when returning the repaired/replaced item back to you. If the product is returned with false claim (our technician declared the item not a factory defective, see below), buyer will be responsible for all shipping costs and processing fees.

Exceptions for returns on brand new and unused items are subject to management approval. A minimum 25% restocking fee plus shipping charges will apply in these cases.

ALL SALES ARE FINAL on special orders, upgraded gear boxes, upgraded Airsoft guns, batteries, plants, spring guns and other products we specified to carry no warranty.

Any questions you may have please contact one of our technicians before your purchase. We are always here to help via live chat, email or phone.

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